FAQ

1. Orders and Shipping

How can I track my order?
You will receive an email with a tracking number as soon as your order has been dispatched. Please note that in some cases tracking information may not be available due to free shipping.

What is the delivery time for my order?
Delivery time is typically 7–14 days.
While we do our best to deliver on time, external factors such as supplier delays may occasionally cause longer shipping times. Rest assured that we will act immediately in such cases and keep you updated on the status of your order.

2. Returns and Refunds

What is your return policy?
We operate with a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How can I return an item?
Contact us at info@elvinoir.co.uk to initiate a return. We will then provide you with instructions for the return process.
The fastest way to get the item you want is to return your current item. Once the return is approved, you can make a separate purchase for the new product.

When will I receive my refund after returning an item?
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will automatically be refunded to your original payment method.
Please note it may take some time for your bank or credit card provider to process the refund and for it to appear in your account.

3. Products and Quality

What should I do if I receive a defective product?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong product, so that we can assess the issue and resolve it promptly.

 

4. Contact and Support

How can I contact customer service?
Our support team is available 7 days a week to assist with any enquiries.
You can contact us via the contact form or reach us directly at info@elvinoir.co.uk